Tracked 48-hour delivery £2.95Posted within 2 working daysMade to order in the UK

Delivery and returns

Delivery

  • Tracked 48-hour UK delivery with Evri: £2.95 per order, however many lamps are in it
  • Each lamp is made to order and posted within 2 working days of your order
  • Evri aims to deliver within 48 working hours of posting. It can take a little longer at busy times such as Christmas
  • We deliver to UK addresses only for now
  • If your order hasn't arrived within 30 days, you can cancel it for a full refund

Changed your mind? 14 days to cancel

You can cancel your order for any reason within 14 days of the day you receive it.

  1. Tell us within those 14 days: email [email protected] with your name, order date and what you're returning. You can use the form below, but you don't have to
  2. Send the lamp back within 14 days of telling us, to the address we give you in our reply. You pay the return postage
  3. We refund the full price within 14 days of getting it back, or of you showing proof of posting if that comes sooner. The refund goes back the same way you paid

Please keep the lamp in the condition it arrived. We may take something off the refund if it has been handled more than you'd need to look it over in a shop.

Cancellation form (copy into an email if you like):

To Duskline, [email protected]:
I cancel my order for the following item: ____
Ordered on / received on: ____
Name: ____
Address: ____
Date: ____

Faulty, damaged or not as described

Your legal rights are not affected by anything on this page.

  • Within 30 days of delivery: you can reject the lamp for a full refund
  • After 30 days, up to 6 months: we'll repair or replace it. If that doesn't work, you can have a refund
  • In both cases we pay the return postage. Please send us a photo as soon as you notice the problem, so we can sort it quickly

Fine lines on the surface are part of how each lamp is made and aren't a fault.